Terms of Service

Last updated: April 2026

About our service

myLPA Guide is a document preparation service operated by Project Will Ltd. We help you create Lasting Power of Attorney (LPA) documents using an automated questionnaire and document generation system.

Important: myLPA Guide is not a law firm and does not provide legal advice. Our service is a document preparation tool. If you need legal advice about your specific circumstances, you should consult a qualified solicitor.

Jurisdiction

Our service is designed for use in England and Wales only. LPA forms and processes differ across UK jurisdictions. Scotland and Northern Ireland have separate systems and our service does not cover those jurisdictions.

Your responsibilities

  • You must provide accurate and truthful information when completing the questionnaire.
  • You understand that our service provides document preparation and is not a substitute for legal advice.
  • You are responsible for reviewing your completed documents before signing and submitting them to the Office of the Public Guardian (OPG).
  • You are responsible for following the correct signing process as outlined in the guidance we provide.
  • You must be at least 18 years old to use our service.

Our documents

The LPA documents generated by our service are based on the official forms prescribed by the Office of the Public Guardian. Documents are generated automatically using the information you provide in our questionnaire. We do not manually review individual applications unless you have purchased a service tier that includes review.

Pricing

All prices are as displayed on our website at the time of purchase. Prices include VAT where applicable. We reserve the right to change our prices at any time, but changes will not affect orders already placed.

Payments

All payments are processed securely by Stripe. We do not store your card details on our servers. Payments are one-time charges — we do not set up recurring subscriptions or take future payments without your explicit consent.

Refund policy

We offer a 30-day refund from the date of purchase, provided you have not yet submitted your documents to the OPG. Once documents have been submitted to the OPG, we are unable to offer a refund as the service has been fully delivered.

To request a refund, please contact us at help@mylpaguide.co.uk.

Intellectual property

All content, design, graphics, and software on the myLPA Guide website are owned by Project Will Ltd and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Limitation of liability

To the fullest extent permitted by law, Project Will Ltd shall not be liable for:

  • Any decision made by the OPG regarding your LPA application, including rejection, delays, or requests for further information
  • Any loss or damage arising from inaccurate information you provide
  • Any indirect, consequential, or incidental damages arising from your use of our service
  • Temporary unavailability of our website due to maintenance or technical issues

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these terms, please contact us:

Email: help@mylpaguide.co.uk

Company: Project Will Ltd

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